Frequently Asked Questions
Everything you need to know about shopping with 401 Games
How long does shipping take within Canada?
Standard shipping typically takes 3-7 business days for most provinces. Expedited options are available at checkout if you need your items sooner.
What is your return policy for apparel?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, some items like socks and undergarments are final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by country and are calculated automatically during the checkout process.
How can I track my order?
Once your order has been processed and shipped, you will receive an email notification containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 401 Games digital gift cards.
How do I ensure I am ordering the right size?
Each product page includes a detailed size chart. We recommend measuring a similar garment you already own to compare dimensions for the best fit.